At Homewood Suites in Kalispell, located in the Hutton Ranch Plaza, you’ll walk in the front doors and be greeted by laughter coming from somewhere in the rustic, Montana-themed foyer.
“This is easily one of the best places in the valley to work,” said Dawn Hendrickson, the hotel’s newly promoted General Manager. “Our tight-knit group here likes to have fun every day, the employees love their jobs, and I absolutely think that our work atmosphere is absolutely the driver of our high levels of guest satisfaction.”
Guest satisfaction is a top priority for Dawn and the entire staff at Homewood Suites. In fact, the hotel recently won a number of awards among all Hilton Worldwide Hotels that reflected the top marks guests gave, overall cleanliness, and other factors.
“Employee buy-in within an organization is critical to the success of a business,” Dawn says. She accomplishes that by creating an inspiring work environment where employees feel like they belong and can make a difference. Employees of Homewood Suites can be found hosting and participating in Red Cross Blood drives, gathering toiletries to donate to local wildfire victims, bringing in food for the food banks, and coming up with fun competitions between each other.
Homewood’s employees are definitely dedicated to the brand and the community, but Homewood Suites has taken the love for the Kalispell community even further. A recently added program encourages guests to bring in gently used clothing in exchange for the best discount the hotel can offer. All donated items are donated to the Heart Locker or Sparrows Nest to help individuals in need.
Dawn believes in the Kalispell community, the energy and engagement she’s seeing across the whole community and, in addition to managing this top hotel and being a great leader in the organization, she currently chairs the Kalispell Tourism Business Improvement District, was integral in the success of the Flathead Area Young Professionals program, and is one of the youngest members of the Kalispell Chamber’s Board of Directors.
Dawn served as the Sales Manager for Homewood Suites for two years before being promoted to General Manager early in November. She can be reached at (406)890-7021 or [email protected].